Here at Maven Imaging, we have a 24/7 support team ready to take any request. From how to questions all the way to software/hardware technical issues. We are here to support your office.
First you will want to ensure your PC is connected to the internet and ready for us to take a look at it if needed.
Please follow the TeamViewer remote application article, this will help you set up the remote control support application we use. This software comes with your x-ray PC, but will not be on any other computer in your office.
TeamViewer Installation:
https://support.mavenimaging.com/support/solutions/articles/70000052957-installing-teamviewer
TeamViewer Use:
https://support.mavenimaging.com/support/solutions/articles/70000053070-using-teamviewer
Here are the different ways you can reach our support team:
Open a Ticket Online:
https://support.mavenimaging.com/support/tickets/new
Email Us:
Text Us:
1-800-949-8015
Call Us:
1-800-949-8015 Option 2
Be prepared to provide some information, we will ask you for your name, phone number, practice name and email address